All Categories Troubleshooting

If your BACB Certification Number is not showing on your certification of completion, you can add it by following these steps: - Visit the myAccount......

published on January 21, 2022

When you start the first lesson of a multimedia tutorial, you will be instructed to click on the Features Tour start button. Depending on your......

published on January 22, 2022

If you are unable to access our website, there are three likely reasons: - Our website is intentionally down for maintenance and upgrades, in which......

published on January 24, 2022

We used to offer a simple notes tool that could be used during modules to record personal notes. Unfortunately, the software we used for that......

published on January 24, 2022

In many cases, the name for your user account defaults to the name you entered for the payment method you used to complete your purchase.......

published on January 24, 2022

If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (such as an......

published on January 24, 2022

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not......

published on January 24, 2022

You can reset your password using our password reset form....

published on January 24, 2022

Your verification email may have been mistaken for spam by your email provider and filtered out. Check your email program’s junk mail or spam folders......

published on January 24, 2022

You can delete all of your progress and completion data for a module by doing the following: - Log in and visit the myLearning dashboard......

published on August 26, 2023