My BACB Certification Number does not appear on my certificate of completion
If your BACB Certification Number is not showing on your certification of completion, you can add it by following these steps: - Visit the myAccount......
I can't find the Features Tour start button
When you start the first lesson of a multimedia tutorial, you will be instructed to click on the Features Tour start button. Depending on your......
The FoxyLearning website is down
If you are unable to access our website, there are three likely reasons: - Our website is intentionally down for maintenance and upgrades, in which......
The notes tool is missing
We used to offer a simple notes tool that could be used during modules to record personal notes. Unfortunately, the software we used for that......
The name on my certificate of completion is not correct
In many cases, the name for your user account defaults to the name you entered for the payment method you used to complete your purchase.......
My credit card was declined, but I'm still showing a pending charge
If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (such as an......
My credit card was declined. What should I do?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not......
I forgot my password
You can reset your password using our password reset form....
I did not receive a verification email for my account
Your verification email may have been mistaken for spam by your email provider and filtered out. Check your email program’s junk mail or spam folders......
I need to reset my progress and get an updated certificate of completion
You can delete all of your progress and completion data for a module by doing the following: - Log in and visit the myLearning dashboard......
