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Troubleshooting

Tips for troubleshooting common issues and problems

  • My BACB Certification Number does not appear on my certificate of completion
  • I can't find the Features Tour start button
  • The FoxyLearning website is down
  • Where is the notes tool?
  • My credit card was declined. What should I do?
  • My credit card was declined, but I'm still showing a pending charge
  • I forgot my password
  • I did not receive a verication email for my account
  • A lesson, video, quiz, or button is not loading or slow
  • I need to reset my progress and get an updated certificate of completion

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