Troubleshooting
Tips for troubleshooting common issues and problems
- My BACB Certification Number does not appear on my certificate of completion
- I can't find the Features Tour start button
- The FoxyLearning website is down
- Where is the notes tool?
- My credit card was declined. What should I do?
- My credit card was declined, but I'm still showing a pending charge
- I forgot my password
- I did not receive a verication email for my account
- The "Mark Complete" button at the end of a tutorial lesson is not working
- A lesson, video, quiz, or button is not loading or slow
- I need to reset my progress and get an updated certificate of completion